Linking skills to outcomes that matter
Instead of measuring training hours, track outputs associated with proficiency—cycle time reductions, fewer escalations, or first-pass quality. Define expected outcomes per level, then review quarterly. Share a KPI you care about, and we’ll suggest a skill indicator to complement it.
Linking skills to outcomes that matter
Combine satisfaction, learning, behavior change, and results (Kirkpatrick Levels 1–4) with your proficiency framework. After training, re-assess behaviors within 60 days to confirm transfer. Want a simple post-training survey matched to levels? Comment, and we’ll send a plug-and-play template.